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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Katya Ar

November 6, 2026

5 out of 5 rating by Katya Ar
"Excellent service! Melissa was extremely helpful and went out of her way to help me and resolve my issue!"
We responded:
"Thank you so much for your kind words! We’re grateful to have you as part of our family and truly appreciate your trust and business. Melissa will be so happy to know she could help get everything resolved. We’re always here for you!"
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M Hunt

November 6, 2026

5 out of 5 rating by M Hunt
"Pam was the epitome of service as she helped me get my account set up again! The app I had on my phone was outdated and I couldn't get my beacon set up. Much frustration followed. She worked with me, both on the phone and in person, until we successfully made all the needed connections and I was set up again! Sending virtual flowers to Pam!"
We responded:
"Thank you for your feedback! I'm glad to hear that Janet was able to assist you with your questions. Our team is here to help, so feel free to reach out anytime you need further assistance."
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Lance Roetling

November 4, 2026

5 out of 5 rating by Lance Roetling
"Secured major savings while maintaining full coverage. Special thanks to Barbara Krebs for going above and beyond on this!"
We responded:
"Lance. Thank you for the kind review! We’re so glad we could help you secure major savings while keeping your full coverage in place. Barbara will be thrilled to hear your kind words—we’ll be sure to pass them along!"
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Ronald Bird

October 29, 2026

5 out of 5 rating by Ronald Bird
"Barb was the WOMAN! Saved me a boatload and matched or exceeded my coverages. I appreciate her and her wonderful work!"
We responded:
"Ronald, Barb sounds like she knocked it out of the park! We’re thrilled she was able to save you money while matching or improving your coverage. We’ll be sure to share your kind words with her!"
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Jonathan Hall

October 29, 2026

5 out of 5 rating by Jonathan Hall
"Alexa made the insurance process easy and painless."
We responded:
"We’re glad Alexa made getting your home and auto insurance so easy, Jonathan! Thanks for sharing your experience. We’ll be sure to pass along the kind words to Alexa!"
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maggie talanca

October 23, 2026

5 out of 5 rating by maggie talanca
"Barb was extremely helpful and made the process seem effortless. Very happy with her service :)"
We responded:
"Hi Maggie, thank you for the 5-star review! We’re so glad Barb could make the process effortless for your full coverage auto insurance and that you had a great experience with our team. I’ll make sure she sees this. If you need anything else, don’t hesitate to reach out."
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Carol Talanca

October 22, 2026

5 out of 5 rating by Carol Talanca
"Barb is the best, ty"
We responded:
"Hi Carol, thank you for the 5-star review! We’re glad Barb could help you—I’ll make sure she sees this. We appreciate you taking the time to share, and if you need anything else, don’t hesitate to reach out."
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tyler watson

October 21, 2026

5 out of 5 rating by tyler watson
"pam has been the biggest help and so easy to work with"
We responded:
"Tyler, we're so glad Pam made everything easy and helped you find a great price! We'll be sure to share your kind words with her. Thanks for the great review!"
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Lori W.

October 13, 2026

5 out of 5 rating by Lori W.
"Melissa is very quick to respond to both our inquiries and insurance auto changes."
We responded:
"Lori, it's great to hear Melissa has been so responsive and helpful with your auto insurance changes! We know how important it is to get answers quickly. Thank you for sharing your positive experience with us!"
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Jodi Snyder

October 7, 2026

5 out of 5 rating by Jodi Snyder
"Jack was very knowledgeable and incredibly helpful with purchasing auto and home insurance."
We responded:
"Thank you for the kind review, Jodi! We’re glad to hear Jack was so helpful and knowledgeable while getting your auto and home insurance set up. We really appreciate you choosing William Thomson Jr. State Farm!"
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Jen Rumbarger

September 18, 2026

5 out of 5 rating by Jen Rumbarger
"Awesome insurance I was paying 600$ now paying little under 400$"
We responded:
"Thank you, Jen! We’re so glad we were able to help you lower your insurance from $600 to under $400. We truly appreciate you choosing our State Farm office!"
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Jeremy Ostrofsky

September 8, 2026

5 out of 5 rating by Jeremy Ostrofsky
"I worked with Alexa, she was incredibly helpful and explained everything. My previous provider sort of just hand waved things so it was nice to have things explained. She was also able to save me a bunch of money for switching! Very polite and professional, if I could give more stars I would!"
We responded:
"Thank you so much, Jeremy, for the fantastic review! We’re so glad Alexa took the time to explain everything clearly and make the process easy. It’s great to hear she was able to help you save money while making your switch to State Farm a smooth experience. We truly appreciate your trust in our office and your kind words!"
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Lewis Heayns

August 28, 2026

5 out of 5 rating by Lewis Heayns
"Barb was amazing. She worked through my policies until 9:30pm via text and then we wrapped everything up the next day. Saved a bunch of money and process was super smooth."
We responded:
"Thank you so much, Lewis, for sharing your experience! We’re thrilled to hear that Barb went above and beyond to make sure everything was taken care of, even working with you after hours. We’re also glad she was able to help you save money and make the process smooth and easy. We truly appreciate you choosing our State Farm office for your auto and homeowners insurance!"
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Nick Perri

August 27, 2026

5 out of 5 rating by Nick Perri
"Very warm and inviting environment, staff are friendly and knowledgeable. Alexa explained my coverage comparisons in detail, and found a way to get me better coverage for significantly less than my previous carrier."
We responded:
"Thank you so much, Nick, for your fantastic review! We’re thrilled to hear that Alexa took the time to explain your coverage options and was able to help you get better coverage at a significantly lower price. We truly appreciate your kind words about our team and are so glad you chose our office!"
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Charles Lewis

August 13, 2026

5 out of 5 rating by Charles Lewis
"Great job explaining coverage"
We responded:
"Thank you, Charles, for your great review! We’re happy to hear everything was clearly explained and that you feel confident in your full coverage auto insurance. We appreciate you choosing State Farm and are here anytime you need us!"
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Micha Kerbel

August 4, 2026

5 out of 5 rating by Micha Kerbel
"William Thomson Jr.’s State Farm has been a pleasure to work with. Pam was very professional, friendly, and helpful. The process to add auto to my renter’s was smooth and they helped me get it right away. Couldn’t have asked for an easier experience."
We responded:
"Thank you for your wonderful review, Micha! We're so glad to hear Pam provided professional and friendly service and made adding your auto coverage a smooth and easy experience. We truly appreciate your kind words and thank you for choosing William Thomson Jr. State Farm!"
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Janine Furlong

August 3, 2026

5 out of 5 rating by Janine Furlong
"Always a pleasure speaking with Barbara, she gave me my quote quickly and had me signed up in a jiffy."
We responded:
"Hi Janine. We appreciate your review......Thank you so much. Will"
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Dusan Ajdukovic

July 22, 2026

5 out of 5 rating by Dusan Ajdukovic
"I've had my car insurance with State Farm for a while, and I recently added my boat as well. The process was smooth, and the customer service was excellent. Pam was very helpful, answered all of my questions, and made everything easy to understand. I appreciate the great service and highly recommend State Farm to anyone looking for reliable insurance."
We responded:
"Thank you, Dusan, for the great review! We’re glad Pam made the process of adding your boat insurance smooth and easy to understand. We appreciate your trust and recommendation, and we’re always here to help with your insurance needs!"
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Derick White

July 20, 2026

5 out of 5 rating by Derick White
"Todd was amazing he helped me with everything I needed and when further to call and make sure everything was good"
We responded:
"Thank you for your wonderful review, Derick! We're so glad Todd went above and beyond to make sure everything was taken care of. We truly appreciate your trust in our team and are always here whenever you need us!"
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Sofia Offutt

July 15, 2026

5 out of 5 rating by Sofia Offutt
"My agent, Tyler Neilson was incredibly kind and patient and helpful. He made the process of getting renters insurance easy and stress-free. I could not possibly recommend anyone more."
We responded:
"Thank you so much, Sofia! We truly appreciate your thoughtful review. We're so glad Tyler made the process of getting renters insurance easy and stress-free. He takes great pride in providing kind, patient, and helpful service, and your recommendation means a lot to our team. Thank you for trusting our office with your insurance needs!"
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Derek Laughlin

July 15, 2026

5 out of 5 rating by Derek Laughlin
"Pam is super helpful"
We responded:
"Thank you so much, Derek! We appreciate your 5-star review. We're so glad Pam was able to help with your motorcycle insurance and provide you with a great experience. Thank you for trusting our office with your insurance needs!"
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Kristen Gregor

July 14, 2026

5 out of 5 rating by Kristen Gregor
"Todd was kind, friendly, and professional throughout the entire process. He helped us secure our homeowners insurance, answered every question we had, and took the time to explain everything clearly. His communication was excellent, and he made the process simple and stress-free from start to finish.

I highly recommend Todd and State Farm to anyone looking for outstanding customer service and a seamless insurance experience!"
We responded:
"Thank you so much, Kristen! We truly appreciate your thoughtful review and recommendation. We're so glad Todd was able to make the homeowners insurance process simple and stress-free while providing the friendly, professional service you deserve. Thank you for trusting our office with your insurance needs—we look forward to serving you for years to come!"
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Gianna Voges

July 14, 2026

5 out of 5 rating by Gianna Voges
"I just renewed my renter’s policy with Will Thomson’s State Farm for my new apartment, and it could not have gone smoother. Tyler is always incredibly helpful, taking the time to thoughtfully answer all my questions. Looking forward to being a longtime customer!"
We responded:
"Thank you so much, Gianna! We truly appreciate your kind words and are so glad Tyler made renewing your renters insurance such a smooth experience. He takes great pride in providing helpful, personalized service, and we're grateful for your trust in our office. We look forward to serving you for many years to come!"
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Charles Achilles Jr.

July 10, 2026

5 out of 5 rating by Charles Achilles Jr.
"Melissa made it so easy to transfer my insurance to my new car !!"
We responded:
"Thank you so much, Charles! We appreciate you taking the time to share your experience. We're so glad Melissa made transferring your insurance to your new car quick and easy. Thank you for trusting our office—we're always here whenever you need us!"
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Stephan T

July 7, 2026

5 out of 5 rating by Stephan T
"Called today and spoke to Pam who was very friendly, sharp and professional. I had some things I didn’t understand about my policies and she made them crystal clear in a way that I understood since insurance can sometimes be confusing. From now on I’ll be speaking to her only. Do yourself a favor, do the same."
We responded:
"Thank you, Stephan! I'm happy to hear that Melissa provided you with friendly and knowledgeable service. It's great to know your request was handled so efficiently. If you need anything else, feel free to reach out!"