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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vince

July 3, 2025

5  out of  5
rating by Vince
"I’m very satisfied with the service that Melissa gave me. She is a great asset to the company"
We responded:
"Thank you for your review, Vince. I'm happy to hear that Melissa provided you with excellent service. She truly is a valuable member of our team. Let us know if there's anything else we can assist you with!"
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Stephen Hess

July 2, 2025

5  out of  5
rating by Stephen Hess
"The best agency! Pam was a pleasure to work with and was able to save us money and have better coverage! The whole process was easy and Pam took care of everything. Thank you Thomson State Farm"
We responded:
"Thank you, Stephen! I'm happy to hear that Pam made the process easy and helped you find better coverage while saving money. We appreciate your kind words about our team. If you need anything else, feel free to reach out!"
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Sam Felicione

July 2, 2025

5  out of  5
rating by Sam Felicione
"Christopher Rudolph was my agent I spoke with and I was very pleased he was very informative"
We responded:
"Thank you, Sam! I'm happy to hear that Christopher provided you with informative service. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
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Pralor NEWMAN

July 2, 2025

5  out of  5
rating by Pralor NEWMAN
"She was very professional and patient with helping me figure things out so I can understand"
We responded:
"It truly makes our day knowing that you appreciated the professionalism and patience shown during your experience, Pralor Newman. Our office is always here to help with any questions or needs you may have. Thank you for your feedback."
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Mohit Patel

July 2, 2025

5  out of  5
rating by Mohit Patel
"I’ve been with State Farm and William Thomson Jr. for almost 14 years now, and the experience has been nothing short of excellent. They consistently provide top-notch service and reliable coverage for both my car and home. Most of the time, I’ve worked with Pam Long, and she always takes care of everything promptly and efficiently. She’s knowledgeable, friendly, and goes above and beyond to make sure my needs are met. Whether it’s a quick question or a claim, I know I’m in good hands with this team. I highly recommend them to anyone looking for dependable insurance and outstanding customer service."
We responded:
"Hey, Mohit! Fourteen years is no small thing, and I can’t thank you enough for sticking with us through it all. It means a lot to hear that you’ve had such a solid experience with your auto and home coverage, and I’m especially glad Pam has been there for you time and again. She’s a huge part of what makes our team strong, and your shoutout to her really says it all. We work hard to keep things clear, efficient, and personal no matter the situation, and your words show us it’s making a difference. Whether it's a quick call or something more involved, we’re here for you. Thanks again for the continued trust and the generous recommendation."
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Linda Pomilio

July 1, 2025

4  out of  5
rating by Linda Pomilio
"Janet was very nice and took care of my home owners policy quickly and knowledgeably"
We responded:
"Thank you for your review, Linda! I'm happy to hear that Janet was able to assist you with your homeowners policy efficiently and with expertise. If you have any more questions or need further assistance, feel free to reach out!"
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Krista Malloy

June 30, 2025

5  out of  5
rating by Krista Malloy
"This office has been exceptional with me since my divorce and navigating both auto and home for me and my kids. Both Janet and Susan have been very helpful and knowledgeable and prompt in getting me responses. Did I mention friendly? 10/10 recommend!"
We responded:
"Thank you for your review, Krista! I'm so happy to hear that Janet and Susan have been helpful and knowledgeable during your transition. It's great to know that our team has been able to support you and your family with your insurance needs. If you ever need anything else, feel free to reach out!"
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MELISSA JONES

June 30, 2025

5  out of  5
rating by MELISSA JONES
"I've been with state farm (William Thomson Jr.) Office for more than 8 years give or take three or four cars and they have always done right by me. They are extremely RESPECTFUL, HELPFUL, THEY GO ABOVE AND BEYOND AND I recommend them to my uncle and friends. THEY ARE A 1 IN MY WORLD, and they don't just do car insurance either.This is just two of my current cars i have insured with State Farm. I also have a 2019 impala, home owners insurance and life insurance for my family and they are extremely helpful with everything. THEY ARE MY SECOND FAMILY.2020 kia sorrento EX State Farm is my go to.its been about 14 years with them total. The staff is outstanding and always there to help!!! 10 out 10 would recommend!!! Melissa is my current go to she has also helped me in the past as well."
We responded:
"Melissa- We really appreciate such a great review and recommendation. Thank you for trusting us with your insurance needs."
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Darrian Johnson

June 26, 2025

5  out of  5
rating by Darrian Johnson
"Pam is very easy to work with, and customer service is outstanding."
We responded:
"Thank you for your review, Darrian! I'm happy to hear that Pam made your experience smooth and that our customer service met your expectations. We’re always here to assist with any of your insurance needs!"
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David Sommer

June 18, 2025

5  out of  5
rating by David Sommer
"Pam’s customer service was excellent! She made the entire process smooth and stress-free. I’m very happy with my new policies and the overall experience with State Farm."
We responded:
"Hey, David! We love hearing that Pam made the process smooth and easy for you. It’s rewarding to know you’re happy with your new policies and the experience overall. We appreciate you choosing our team at William Thomson Jr State Farm!"
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Jonathan Miller

June 12, 2025

5  out of  5
rating by Jonathan Miller
"I work with Pam today from state farm it was truly a pleasure. Pam was super patient and help me through adding another policy. Thank you again Pam you are the greatest."
We responded:
"Thank you, Jonathan! I'm happy to hear that Pam provided you with such a positive experience while adding another policy. We appreciate your kind words and are here to help with any future needs. Let us know if there's anything else we can do for you!"
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Bernard Pettit

June 12, 2025

5  out of  5
rating by Bernard Pettit
"Worked with Pam on some needed adjustments to my auto policy. She was terrific!!!"
We responded:
"Thank you for your review, Bernard! I'm happy to hear that Pam was able to assist you with your policy adjustments. We appreciate your feedback and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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BNI Warrington Regional

June 10, 2025

5  out of  5
rating by BNI Warrington Regional
"Will has been a huge asset to our local BNI chapter. He takes the time to explain everything clearly and makes sure you understand your coverage options. Several of our members have switched to him and couldn't be happier with the savings and service. Highly recommend Will at State Farm for anyone looking to get more value from their insurance."
We responded:
"Thank you! It's wonderful to know that our efforts to provide clear explanations and valuable coverage options are appreciated. We’re grateful for your recommendation and are here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
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Alyssa Seider

June 9, 2025

5  out of  5
rating by Alyssa Seider
"Pam is the best! She answers all questions in a timely and effective manner. She is so nice and helpful! I reached out for help and she was able to make policy updates within a matter of hours. She follows up to make sure everything is perfect and that I don’t have any further questions or concerns! I cannot say enough good things about her! Would 10/10 recommend going to Pam for any State Farm needs!"
We responded:
"TY Alyssa. I'll share your thoughts with Rachel. She'll definetly appreciate it. Will"
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Phil Shuttie

June 3, 2025

5  out of  5
rating by Phil Shuttie
"Pam was great and answered all of my questions!"
We responded:
"Thank you for your review, Phil! I'm happy to hear that Pam was able to assist you and answer all your questions. Our team is dedicated to providing excellent service. Let us know if there's anything else we can do for you!"
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Shannon Torpey

June 3, 2025

5  out of  5
rating by Shannon Torpey
"State Farm seriously has the BEST customer service. Melissa who helped me explained everything so clearly and gave me tips on how to save. She was so kind and willing to help. Thank you so much!"
We responded:
"Thank you, Shannon! I'm happy to hear that Melissa provided you with such excellent service and helpful advice. We always aim to make sure our customers feel supported and informed. If you have any more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
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mark michaels

June 2, 2025

5  out of  5
rating by mark michaels
"Great customer service. Very friendly. Well organized. Always helpful and quick responses"
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Katherine Fagan

May 29, 2025

5  out of  5
rating by Katherine Fagan
"My experience with this agency has always been so positive... especially with Pam she always gets anything I need done in a timely professional manner! Rachel & Janet are great as well! Wouldn't hesitate to recommend this agency to a friend! Nothing is ever too much trouble."
We responded:
"Thank you, Katherine, for sharing your positive experience! I'm glad to hear that Pam, Rachel, and Janet have been able to assist you promptly and professionally. Your recommendation means a lot to us. If you ever need anything else, don't hesitate to reach out!"
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Stephanie Pilson

May 17, 2025

5  out of  5
rating by Stephanie Pilson
"Barbara Krebs, Thank you for your kind and personalized service with my auto insurance policy. Explaining everything in detail, great customer service and better premium than my former company could offer!"
We responded:
"Thank you, Stephanie, for sharing your experience! I'm glad Barbara was able to provide you with detailed explanations and personalized service for your insurance policy. It's wonderful to know that you're satisfied with the premium and service. If you have any questions or need further assistance, feel free to reach out to our office."
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Andre Henry

May 15, 2025

5  out of  5
rating by Andre Henry
"It is a great experience with State Farm as an auto insurance, Melissa helped me to set up a new policy with a vehicle seamlessly."
We responded:
"Thank you, Andre! I'm glad to know that Melissa was able to assist you in setting up your new insurance policy smoothly. We appreciate your feedback and are here to help with any future needs or questions you may have."
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Leila Soles

May 15, 2025

5  out of  5
rating by Leila Soles
"I must say I usually talk with Pam! Pam is so extremely , professional, is very personable and so awesomely helpful, and is an absolute joy to say the least when I talk with her."
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Ang Graf

May 14, 2025

5  out of  5
rating by Ang Graf
"Barbara Krebs was the best. Answered all my questions. Made me feel safe and comfortable with the change I was making. Thank you again."
We responded:
"Thank you, Ang, for sharing your experience! I'm glad Barbara was able to answer all your questions and make you feel safe and comfortable with the changes. Your satisfaction is important to us."
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Steve Jones

May 9, 2025

5  out of  5
rating by Steve Jones
"Melissa was very pleasant and helpful. She is very efficient. Thank you"
We responded:
"Thank you, Steve, for sharing your experience! I'm glad to hear that Melissa was pleasant and helpful during your interaction. Her efficiency is truly appreciated, and we're grateful to have her on our team. If you have any questions or need further assistance, feel free to reach out anytime!"
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Bob hays

May 9, 2025

5  out of  5
rating by Bob hays
"Pam done a awesome job looking up information on my RV and worked variously with me finding the information she needed to put insurance on my RV"
We responded:
"Thank you, Bob, for sharing your experience! I'm happy to hear that Pam was able to assist you effectively with your insurance needs. Her dedication to finding the necessary information is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Vin Priori

May 9, 2025

5  out of  5
rating by Vin Priori
"Excellent Service !!! Much Better Value since I switched from my old insurer. Both William and Jamie could not have been Nicer ! Thanks Again , Vince"